Listen up!


One month into 2012 and I’m already singing the blues. Like that Harry Nilsson song from Midnight Cowboy, “Everybody’s talking at me. I don’t hear a word they say.” Or as Dylan said, “You go your way and I’ll go mine.” 

This may be good news for therapists and mediators, but for Denver public relations pros, this is a bad trend. Public relations is about listening, which is becoming more of a lost art every day. 

Communication is a two-way street. We can’t develop a strategic communications plan without feedback. But how can we understand the feedback we’re getting unless we are willing to listen? If it just sounds like a lot of noise it won’t make any sense.  

In January a Republican congressman from Colorado Springs boycotted the State of the Union Address because he was certain he would not like what he thought the President was about to say. He stopped listening even before anyone said anything. But instead of being ridiculed, he’s considered the new normal by many.

Does anyone expect anything will get accomplished in Washington or in many state legislatures this year? Nothing happened last year, nothing will happen this year and maybe nothing will happen next year. Like boxers, we’ve gone to our separate corners. We only listen to our chosen channels. We only hear the voices of people who think exactly like us. We walk through the valley of nonstop election cycles with our blinders and our headphones to comfort us.

The decibel level is only getting worse. Negative campaign ads dominate the airwaves. Accusations are hurled without regard to truth or consequences. The only ones happy about this are fact checkers and advertising sales people. Talk about job security.

Four years ago, PRSA came out with a statement calling for civility and fairness in election campaigns. Nobody listened. Even so, our job as PR pros is to take that same stand again. Our counsel needs to always be on the side of reason, compassion, respect, tolerance and understanding. Our job is to convince our clients, employers and colleagues that they cannot be successful without a healthy dose of those values. We can disagree as long as we do it respectfully. We can be sure of ourselves only after we consider another opinion. 

Listen up people! The best musicians are the ones who never stop practicing. The smartest people are the ones who never stop learning. The most admired individuals are the ones who treat others with respect. Let’s lower the volume and not be too afraid to listen. Even if we don’t like what we hear.  

Lifers

A new year always begins with promise, hope and opportunity. It’s a fresh start, but that optimism is hard to imagine for a lot of people.

Like the homeless guy named Larry who lives a block from my office near the Cherry Creek bike path downtown. He’s a self-sufficient guy who keeps all his belongings in a little cart he hitches up to his bike and covers with plastic bags. I see him there when I walk my dogs by the creek. He was always with his companion, a big furry husky. My dogs like to greet his dog and that gives me a chance to slip Larry a $10.

Just before the holidays, Larry said the police had taken his dog away and euthanized him. It may be a new year but things are not really looking up for Larry. They are also not looking up for the woman who called my office last week looking for the Homeless Prevention Fund, which is part of Checkoff Colorado. She was desperate for rental assistance and you could hear the fear in her voice. Heartbreaking. 

These kinds of stories really get to me. Like Woody Allen said in Annie Hall, " I can't enjoy anything unless everybody is. If one guy is starving someplace, that puts a crimp in my evening."

Which leads me to the point of this article.  For a change, this article is not about public relations. It’s about inspiration. When I need something to believe in, when I hope for a fresh start, I think of the talented, creative, almost famous troubadours who make music because the music is reward enough. They are the lifers.

Toward the end of The Last Waltz, Robbie Robertson explains why The Band is breaking up. He says the road eventually catches up with everyone and he does not want to keep testing the odds. He says the road caught up with Hendrix, Joplin, Hank Williams, Elvis, and so many others, and he does not want to join that list. At some point in my life I completely understood what Robbie meant. I lost my endurance and got off the road too. Every musician I know understands this, but the special ones have the passion to be undaunted and unafraid.  

That’s why the lifers are my heroes. Ramblin’ Jack. Tim O’Brien. Mark Diamond. Mary Flower, Pete Wernick, Barry Mitterhof, Harry Tuft, and so many others I’m lucky to call friends. They inspire me to believe that anything is possible.

So to all the cats who ever played bad gigs in crummy bars for loud drunks who never listen, here’s lookin’ at you, kids. Best wishes for a happy, healthy, safe and prosperous 2012.  

Tebow Time Out



ESPN is devoting what seems like the entire 60 minutes of Sports Center each night to the legend of Denver’s new darling. Sports Illustrated says Tim Tebow has transcended sports and is now “in the same stratosphere as Lady Gaga.” The Denver Post said that business management styles will change because bosses will realize they should be kinder and more respectful, like Tebow.

Enough. Uncle. I need a Tebow time out. All this wholesome pep rally talk is giving me the creeps. What happened to jocks getting caught with hookers or pot? I am nostalgic for the days when we could talk about athletes shooting themselves in bars or testing positive for steroids. Stop the bandwagon, I’m jumping off.

A Tale of Two Crises


From a crisis communications perspective, the Penn State and Herman Cain scandals have a lot in common. Both are about something that happened long ago. And both have been badly handled, allowing the damage to get worse and worse with each passing day.

The curious case of Herman Cain is certainly one that crisis communicators will use in presentations for years to come. His mistakes are classic. He ignored the opportunity to confirm, deny or discuss Politico’s story before they went public. He has demonstrated a stunning lack of sensitivity and compassion toward his accusers and a condescending attitude toward women in general. He seems unaware that sexual harassment is a serious charge.

Can’t anybody here play this game?


In 1962 the New York Mets were born as a new National League expansion franchise. The team was assembled from players other teams left unprotected in the league’s expansion draft, so the first Mets were a combination of no name rookies, washed up bums and broken down former New York stars from the Yankees, Dodgers and Giants.

Casey Stengel was the team’s first manager. He was a legendary character and baseball man who won 10 pennants in 12 years, including five straight world championships as manager of the Yankees. Known as the Old Perfessor for his comical, home spun humor, he famously asked after watching the team stumble through their first spring training, “Can’t anybody here play this game?”


Hope Floats


It’s hard to be optimistic these days. A do nothing Congress. Millions of people are unemployed while corporate profits and CEO salaries skyrocket. Global warming, famine in Africa, earthquakes, tsunamis, never ending wars and an economic crisis in Europe. Shoot me now.

Denver public relations pros are keenly aware that the more anxious and jittery people are, the less likely they are to invest in their companies or hire more employees. The economy sputters because we are worried and we are worried because the economy is sputtering. Everyone is standing on the sidelines. It’s a hard cycle to break.

So if you are dying for a hopeful sign that things can improve, let me tell you about Will and Zak. They are recent Colorado College graduates who left this week on a four month Source to Sea kayak trip down the Colorado River.  They are part of the Colorado College State of the Rockies Project student research team that is studying the impact of climate change and water usage in the seven-state Colorado River Basin.

As Will says, “floating down the river is one of the most awe inspiring, raw, soul cleansing experiences imaginable.” But these guys are no fools. They are armed with an array of digital tools that will let them send back video and written blog updates as they document the state of the river from Wyoming down to Mexico.  

Did you know that there is so much regional demand for water that the Colorado River actually dries up before it reaches the sea in Mexico? Or that even though we already use every drop available, states continue to demand more supply and refuse to implement common sense conservation methods?   

According to University of Wyoming law professor Lawrence MacDonnell, who spoke this week at Colorado College, it would be smart to place legal limits on how much water new projects can allocate and decrease water use by the Lower Colorado River Basin.
“All these are easily doable by existing laws of the river and some new laws,” MacDonnell said. The problem, of course, is politics. “My guess is we’ll wait until the crisis happens, when reservoirs are empty. We tend to put off unpleasant tasks.”
Talk about throwing cold water in your face. This scenario should be a wake up call to all of us. Luckily, Will and Zak and the State of the Rockies Project students are sounding the alarm.  And that’s what gives me hope.
I’m optimistic that they will inspire more young people to get involved. It may seem frivolous to spend four months floating down the river, but not to their generation. Their story and the way they choose to communicate it resonates clearly with people their age. They get the message.
I’m optimistic that these students understand that life is about doing, leading and making a difference. It’s about communicating in a language that your audience understands. It’s about crafting messages and using technology to tell a story that motivates people to change their behaviors. It’s an important story and these are powerful storytellers.
For the next four months, hope floats down the Colorado River. You can follow along here: http://www2.coloradocollege.edu/stateoftherockies/  
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Sage advice


A panel of Denver public relations agency leaders spoke recently at a PRSA Colorado luncheon about the outlook for the PR business and what changes Denver PR pros can expect as we look ahead. The sage panel included Gwin Johnston from Johnston Wells, Sharon Linhart from Linhart PR, former national PRSA chair Jeff Julin from MGA, Laura Love-Aden from Ground Floor Media, Larry Holdren from Pure and Pete Webb from Webb PR. Denver PR Blog founder Jeremy Story was the moderator.

The discussion ranged from the economy to social media, and from ethics to how we can best measure the impact of what we do. Here are a few takeaways.

The economy is no doubt causing some hesitation on the part of clients and how they determine when and where to allocate their communications budget. The problem is that budget decisions are based on confidence. If we are running scared, we lay low. If we are feeling good, we plunge ahead. As PR pros, we have an important role to play in how the public and the business community feel about things. If we can help them accentuate the positive and eliminate, or at least keep the negative in perspective, we can promote a healthier economic environment. We can help people lose the blues and sing a happier tune.

We all have our own management style and leadership philosophy. But we have an obligation to create an ethical culture that is ingrained in every team member. Whether we spell out the PRSA Code of Ethics in agreements or simply provide a forum for team members to discuss how to make good ethical decisions, we need to make sure that our teams understand it, live it and breath it. We need to communicate to our clients and the public that our profession places a high priority on ethics. That is the only way to overcome the negative “spin doctor” stereotype public relations carries.

We all know that measurement and accountability are important, but there is no standard formula for measuring our results. What we do and how we measure it depends on each client’s business objectives. So we first need to understand those objectives, and be able to provide a range of counseling and services that achieves them. Our results should be based on what the client needs, not measured by a standard formula.

The main qualities agency leaders look for in a young professional are smarts, business savvy and the ability to read. If you are smart, it doesn’t matter what your degree is in. You must read at least one newspaper or news website every day. If you don’t know what’s going on in the world you can’t help your clients. And hopefully you took some business classes along the way. You have to know how to speak the language to earn a seat at the table. 

As successful as these Denver public relations leaders have been, their wisdom lies in understanding that there is a lot we still need to learn. The technologies we use are constantly changing. The boundaries between PR, marketing and advertising are blurring. How our clients engage with their target audiences is constantly shifting.

Leadership depends on our willingness to keep learning, and to encourage everyone on our team to do the same. Wisdom is the ability to learn from our experience, appreciate the present and see all the possibilities that the future offers. Hopefully, some of the wisdom we heard rubbed off, and we can carry it with us as we tackle our next challenge.    









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