Rise and Shine

As a young musician, I was lucky enough to discover the Denver Folklore Center, where I studied the tools of my trade from established performers who were kind enough to share their wisdom. I learned how to put together a set list, how to work the mic, how to keep the audience engaged while you tune up or change a string, and how to book a tour.

A few years later I was performing at a club in Bethlehem, PA, called Godfrey Daniels. After the gig we sat around swapping songs until early the next morning with a talented wannabe songwriter who seemed eager to soak up whatever he could from everyone who came through the club. That songwriter turned out to be John Gorka, who went on to a very successful career of his own.

My next stop was the Denver Zephyrs, a minor league baseball team where I learned how to fill a stadium with no marketing budget, gleaned lessons in life from baseball legends, and understood that no matter how good you are there is always someone just as good or better.

As a nonprofit PR director I was inspired by committed, driven leaders who taught me that healthy communities thrive when everyone pitches in. And I never would have gained the chutzpah to start Pushkin Public Relations 15 years ago without the guidance and support of PRSA colleagues who had already taken the entrepreneurial leap.

I can think of no better way to honor our 15th anniversary than setting up a fund to help young Denver public relations professionals get started in their careers. By helping these young pros attend PRSA Colorado programs and become active chapter members, I hope that they will be able to speed their professional development by learning the tools of their trade from talented, experienced mentors.

It helps to be smart, but achieving success in your career does not require you to be a rocket scientist. It just means being eager to learn, determined to improve, and willing to listen. Rise and shine people. Your future is calling.

Quiet

Quiet is truly amazing. It’s the absence of noise. It’s serene, simple, and certainly hard to find in the big city. It’s beautiful and profound.

When is the last time you heard the sound of one hand clapping? Quiet bowled me over last weekend at Zapata Ranch, a 100,000 acres of working bison ranch owned by the Nature Conservancy near the Great Sand Dunes National Park in Colorado’s San Luis Valley. Give me land, lots of land under starry skies above. Don’t fence me in. 

Life is stressful enough without being constantly bombarded by the never-ending noise in an election year filled with constant bickering, anger, fear and mud slinging. Combined with daily traffic jams, work deadlines, non-stop email and mindless social media chatter that seems to always demand our attention, our noisy universe is enough to make even the most patient, easy-going person among us stand out on the street and yell “Quiet!!!!!” In the immortal words of Popeye, “I’ve had all I can stands and I can’t stands no more.”

Whether we find it at the beach or in the mountains or in our own backyard, we all need some wide-open spaces. We all need some place we can unplug, detach, unwind and recharge. For me, it was being on a horse surrounded by wildlife far away from houses, cars, people and TV. It was, as the kids say, awesome.

Many Jews will experience that same feeling of awe in synagogues around the world tomorrow as we observe Yom Kippur, the Day of Atonement. It’s a day of fasting, prayer and reflection when we detach for 24-hours from the things that are not really that important in our lives. It’s a day of renewal. It’s a day filled with the sound of silence.

As a Denver public relations pro, my job is to help my clients find that ability to renew and recharge when things grow stale. To be able to realize that sometimes it’s good to step aside or step away in order to move ahead. That sometimes you need to pause and take a deep breath before you try and take another step forward.  That’s not an easy task, but it’s something I now understand we can all accomplish.

L’shana tova (to a good year). May it be a time of peace, health, happiness, contentment and renewal for you and for those you love.  

Team Spirit

This month I teamed up with Eric Elkins from the social media consulting firm, WideFoc.us, on a webinar for the Community First Foundation. The topic was Using Social Media to Get the Most Out of Colorado Gives Day, an annual campaign the foundation supports to help Colorado nonprofits raise badly needed revenue.

At Pushkin PR, collaborating with teams of talented specialists is a great way to share ideas and expand the range of services we can customize for our clients. In this case, Eric is a brilliant social media strategist, so it was rewarding to see that the way he approaches social media campaigns for clients is similar to ours.

At the same time, we bring different perspectives to the topic, so we were able to compliment each other and cover a lot of ground. With 300 nonprofit champions participating in the webinar, it was important to provide a comprehensive strategic overview with enough specifics to help them get the most of Colorado Gives Day this year.

Community First Foundation is all about collaboration.  All nonprofits that participate in Colorado Gives day get a huge array of tools and resources to help them connect with potential donors through the Internet, social media and traditional media. Like the Checkoff Colorado campaign that Pushkin PR manages, if everyone does well, Colorado Gives Day is successful.  A rising tide lifts all boats.

In life, sports and business, winning teams play well together. They work in sync, with a common goal in mind and with the knowledge that the best players make everyone on the team better.
Collaboration allows us to learn, grow and be better at whatever we do.

If you find it hard to manage every aspect of your business on your own, but you don’t have the resources to add additional staff, look for opportunities to collaborate. Join an association, team up on an RFP, find partners who are good at things you are not. It’s a winning formula that pay off now and in the future.  

Loyal to a fault


Loyalty is a great quality in life and in business. It’s something we talk about a lot in public relations because it communicates a core value that brands work hard to establish with their stakeholders. But over the past several decades, loyalty has become less common and less valued.

Employees no longer work 30 years for one company and retire. Most of us have several career changes over the course of a lifetime. Employers promise pensions and healthcare benefits to loyal employees but dump them in a heartbeat when times get tough. With rare exceptions, pro athletes don’t spend a career with one team anymore; they take the money and run to the highest bidder. 

Which is why the Colorado Rockies management style is so unusual. The organization places a high priority on loyalty. Ownership is loyal to the GM. The GM is loyal to the manager. The manager is loyal to his coaches. The coaches are loyal to the players, especially home grown stars like Todd Helton who’s shown his loyalty to the team and the fans by playing his entire career in Denver. 

It’s easy to admire this sense of loyalty because we don’t see it very often. But lately it’s become an albatross preventing the team from finding solutions for a myriad of problems that have begun to anger the Rockies’ supremely loyal, optimistic and almost impossible to upset fan base. The irony is that this crack in the always rose colored glasses of the endlessly patient Rockies fans comes during the Rockies Year of the Fan campaign, celebrating the team’s 20th anniversary.

While it’s true that most Rockies fans come to Coors Field because it’s a nice night, the stadium is fun, or the other team is pretty good, a few fans have started noticing that the Rockies really suck. No longer placated with free t-shirts and silly scoreboard promotions, the fans and media are starting to demand some accountability.

What is loyalty without accountability? The Rockies management style, of course.  Nobody ever gets fired, they just get reassigned.  The GM and manager have lifetime contracts on a handshake. No matter how bad the team plays or how many bad deals the GM makes, they still have the owner’s loyalty. Because the owner belives that the fans will always keep coming regardless of the play on the field. No empty seats, no bags on their heads, no reason to be accountable to anyone.

Loyalty is a virtue that deserves our respect and admiration. Blind loyalty is a fault that deserves our criticism. When the cheers turn to boos, that message will finally sink in. Then we might see more accountability and a shift in the way the Rockies communicate with their fans. And that will be a valuable lesson in public relations that you don’t have to be a PR pro to appreciate.    

15 lessons from 15 years

This year Pushkin PR celebrates 15 years in business. It seems like yesterday that my wife led me by the hand into the deep end of the pool and gave me the encouragement I needed to leave the world of steady paychecks. I’m proud of how much I’ve accomplished and how much Pushkin PR has grown.

I’ve learned a lot more than 15 lessons in that time. But for the purpose of this blog, here are 15 lessons that really stand out.

Collaboration is cool.
Like a lot of independent practitioners, I started in a home office. Flying solo is nice but I enjoy working in teams. I found that collaborating with creative people to deliver quality work is extremely rewarding. It allowed me to be a full-service firm without having to hire employees. Perfect.

Partnerships are profitable.
It doesn’t have to be formal but partnering with talented specialists that I can rely on, learn from and trust helped me provide clients with an array of services such as video production, web design and graphic design that I could not offer on my own.

Keep it in perspective.
Someone told me when I first started that after five years I would learn to stop panicking if I lost a client. That’s bull. I still freak out. But at least now I know that I will find a new client or clients to replace the lost business and things may turn out better in the long run. Sometimes things happen for a reason.

Results matter.
If you are not producing results for your clients it won’t matter how great your team is or how cool your office is. It still comes down to delivering what you promise and meeting client expectations.

Respect goes both ways.
From day one I wanted clients I could work for with respect. I need to know that they are ethical people doing ethical business. What I’ve learned is that it’s just as important for the client to respect my accomplishments and trust my judgment. Without mutual respect the relationship is doomed.

Winning feels good.
You won’t find me spiking the ball or gloating, but I will admit that competing for a client’s business and winning the account feels good. Damn good.

Losing sucks.
There is a reason why most of us hate RFPs. They are a lot of work and when you lose it feels bad. Really bad.

Nice office.
It’s important to like where you work. I enjoyed my home office and the two offices I shared with a colleague. But I love my current office because it communicates what I hope Pushkin PR represents. It’s solid. It’s got some history. It’s unpretentious. It’s acoustic, not electric.

Reputation means everything.
Nothing is more important to the health of your business than your reputation. That’s a lesson that guides every decision I make every day.

Relationships are meant to last.
Whether it’s with our clients, our team, our partners or the media, public relations depends on long-term relationships. Make sure they are built to last. Base them on honesty, trust, and a solid ethical foundation.

Take time out.
Sometimes you need to put the closed sign on the door. Leave the office behind and enjoy some down time. Unwinding is good, especially for PR pros. We have a tendency to get a little wound up.

It’s OK to say no.
As a former working musician, I still have a hard time passing up a gig. But learning to say no when your plate is too full is OK. And if the client relationship is not working, walk away. Firing a client is better than the alternative.

It’s OK to say yes.
Just because your plate is full does not mean you are off the hook if a worthy cause really needs your help. The public relations profession has a responsibility to further the public good. Sometimes we might even have to work pro bono.

Delegate.
This is not something you do at a convention. It means trusting your teammates. Make the extra pass. Even if you are the star player you don’t have to take every shot.

Be grateful.
I have so much to be grateful for. Ethical clients. A talented team. A cool office. A supportive wife. A solid reputation in the Denver public relations community.


I took a leap of faith 15 years ago filled with excitement and trepidation. That’s still how I feel about my business today. I’m excited about the future but a little nervous about the uncertainty. Like a musician that hits the stage not knowing how the crowd will respond, running a business is like washing down a shot of stage fright with a pint of adrenaline. Sometimes it’s hard to swallow but I couldn’t think of anything else I’d rather be doing.

Milestones

The Romans, who literally stuck huge blocks of stone in the road to measure distances, were the first to use milestones. The Romans were also fond of raping and pillaging, so they are not my favorite role models when it comes to historic achievements.

Nevertheless, the end of May and the beginning of June mark some important personal and business milestones for Pushkin PR and me. In June, I will celebrate 15 years since I started Pushkin Public Relations in the spare room of my home on South High Street. On a personal level, my wife and I are moving out of that High Street home after 15 years into a new home in another old Denver neighborhood. 

Coincidentally, our moving day is May 31, the day my father passed away 21 years ago in 1991. And this Memorial Day weekend, the Denver Folklore Center celebrates its 50th anniversary. For me and many other transplanted folk singers, the DFC was my first Denver home, my first Denver family, and a major influence on my life.

Each of these milestones brings back a lot of memories and brings up a lot of emotions.  Deciding how to recognize them and putting their meaning in perspective is not easy. Should I be celebrating? Reflecting? Choosing a meaningful way to honor the occasion? Or do I just sit back and say wow?

Like other Denver public relations pros, Pushkin PR helps clients recognize milestones all the time. Groundbreakings. Ribbon cuttings. Grand openings. Anniversaries. New leadership.  Retirements. Mergers. Major achievements.  We mark these events with stones in the road, then we document them through social media, traditional media, video and written word to communicate why they are significant to the audiences our clients want to reach.  Deciding how to recognize these moments for our own business is another story. How should Pushkin PR celebrate 15 years in business? Should we throw a party? Donate services to a nonprofit? Just sit back and say wow?

I find myself struggling with those questions as well as with the personal milestones coming at me all at once this month. I’m looking for clear answers but I’m not easily finding them.

Last week my sister told me that my nephew was getting engaged. Just what I need, another milestone to reflect on.  Don’t get me wrong, I’m happy for him. I’m also thinking about how happy my parents would be at this news and wondering how so much time went by so fast. 

Whether we are facing business or personal milestones, the way we choose to recognize them says a lot about our individual culture and values. We should make those decisions in a thoughtful way so that their true meaning will be apparent to all who pass our stones in the road.  


The kids are all right


At a recent eTown show in Boulder it was evident that I may have been a little too quick to judge the next generation. It’s easy to look at young people walking down the street with their headphones, texting, unaware that they are about to crash into me and get the idea that they are completely oblivious to the world’s problems. It’s easy to see them texting while driving and get the idea that they are just a little self-absorbed.

Every spring, like most Denver public relations firms, I get a barrage of emails from people looking for internships or jobs. Some are recent college grads and some are still in school. Many of them blast out a generic cover letter addressed to some impersonal target like Dear Hiring Manager, accompanied by a typo filled resume with no relevant experience for the position they are seeking. They want to move to Denver and they need a job. They are dying to work for a firm like mine but it’s obvious from their email that they just inserted Pushkin PR at that point in the sentence where they deleted the name of the last firm they sent the very same email. C’mon man! A little homework would be nice.

So the eTown show the other night was refreshing. Inspirational even. As eTown’s host, Nick Forester told the audience, maybe you came here tonight a little stressed out, a little discouraged, a little worried about what’s going on in the world today. Well we can relax now, because the kids are all right.  The show featured the Infamous Stringdusters and Zak Heckendorf, amazingly talented young musicians with some serious chops playing innovative, creative, original acoustic music with conviction, passion and a social consciousness that is as much a part of their music and the flurry of notes they were playing.

On the same show, Nick also interviewed Zak Podmore and Will Stauffer-Norris, two recent Colorado College grads who spent four months paddling down the entire length of the Colorado River to document the dire situation facing millions of people in seven states if we don’t do something to reverse the major damage our towns and cities are doing to the river. Their passion and conviction inspired the audience as well as the musicians they shared the stage with.

At the end of the show I told Nick that he’s right. I felt bad when I walked in the door but now I feel much better. Everyone in the next generation is not shallow and oblivious, just the ones sending me their resumes. There is hope for the future. We’re okay. We can take a deep breath and relax. The kids are all right.  
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